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They actually appreciate your business and their reps are nicer. The Cable companies may be expensive, but you do get tech support that actually knows about NAT and PAT with UDP timeouts (I swear the obsession with UDP SIP is frightening when TCP does it far cleaner and can have encryption/TLS).īut if you want a cheap phone system, go with a smaller provider. It is up to the phones to traverse NAT and PAT with all the nonsense Cable companies are doing with these awful EMTAs (nicely referred to as MRC or Modem Router COmbinations). Vonage/RingC, OnSIP, 8x8, etc all do Bottom Up control of the phones. It's what I have on my desk.Ĭall me old fashioned but having worked for one of the five big Hosted VoIP leaders, I can say that Trunking is your best bet if you have features you absolutely need that the TDM/T1/POTS lines would give you (Call Pickup, etc) Pull each of them aside and ask them not to make a big deal about it since these phones are more expensive, and that in return for hooking them up with a shinier phone you need them to radiate a positive attitude about the new system among their peers.Īnd of course, if there's a 410 left over keep that for your own extension.

Then as you keep putting phones on desks, eat into your stash of 410's to upgrade your problem children. Keep tabs on a) who they are, b) what their actual complaint is and if there's a legit problem for you to solve, and c) how much each individual can affect your happiness. But during the rollout, hit them first with 310's and see who complains. Budget for about a third of them to get 410's. Next, think of who your high maintenance users are - the ones who are hard to keep happy and who, even if they're wrong, can make your life difficult. Also, anyone with bad vision (not sure if you have any elderly coworkers) should get a 410 over a 310.

Those are your receptionists and assistants as well as anyone whose calendar is chock full of conference calls. First, identify the users who are on the phone all the damn time. What I'd do if I were in your shoes is two things. But if you were to give your users a survey asking 'how happy are you with the new phone system on a scale of 1 to 10', you'd see higher responses from the 410 users than the 310. I'm not saying the 310 is crap by any means, it's a great phone.

Here's the thing though - the 410 is just easier on the eyes. The difference between the two is the color screen and four additional speed dial/programmable keys. On the surface, it seems like an easy way to save a few bucks. I'll post separately on some general approaches, but replying here with blinders on for Poly 310 vs 410. So if you're going to buy new IP phones, check with them to make sure the phones you're getting are supported by their boot server.įull disclosure - I do product management work for a VOIP/UCaaS vendor. Only quirk with OnSIP is they don't do autoprovisioning on phones that don't support secure provisioning. We actually did later have a question about something and he answered the email really really fast. Within a few days of signing up one of their minions called and introduced himself as the primary contact for our account, gave us his direct number and email, said to call him straight away if we had any issues or questions. They are super friendly, very approachable, and if you call them you get someone who actually knows what the hell they're talking about. We sent them tons of documentation on this, it just got us dumped back to the beginning of the tech support script with the guy asking if we'd rebooted our router.Īnother job used OnSIP. Ping tests showed one of their border routers was the problem (ping was fine until it hit their gateway 5-10 hops in, then tons of latency). One used RingCentral, had a ton of problems, mostly bad voice quality caused by jitter. That said, I sometimes do some side jobs for friends and their small companies. At our office we use Flowroute SIP trunks and FreePBX.

Onsip login username upgrade#

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